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Last updated: January 2026

Joa99 Privacy Policy — Our Commitment to Protecting Your Data

Your personal information is our most valuable asset. Learn in detail how joa99 collects, stores, and protects your data.

Core Pillars of Privacy Protection

A quick overview of how joa99's Privacy Policy keeps your information protected.

SSL Encryption

All your data and transactions are protected with 256-bit SSL encryption. Third parties have no way to read or alter your data.

No Sale of Information

Joa99 never sells your personal information. Your name, phone number, and email are never shared with advertisers or any third party.

Restricted Access

Only authorized personnel can access your data. Every access is logged and regularly audited.

Two-Factor Verification

Two-factor authentication (2FA) is available to secure your account. Enabling it makes unauthorized access to your account virtually impossible.

Right to Erasure

You may request deletion of your personal data at any time. Unless a legal obligation prevents it, we will complete the request within 30 days.

Cookie Transparency

We are transparent about which cookies we use and why. You are free to disable any non-essential cookies yourself.

Table of Contents

  1. Introduction
  2. What Information We Collect
  3. How We Collect
  4. How Your Information Is Used
  5. Who Information Is Shared With
  6. Cookie Policy
  7. Data Protection Measures
  8. Your Rights
  9. Data Retention Period
  10. Protection of Minors
  11. Policy Changes
  12. Contact
By using joa99, you are agreeing to this Privacy Policy.
We your data Never sold and never share it with third parties for advertising.
Last revised: January 2026. This Privacy Policy may be updated from time to time.

1. Introduction

Joa99 is a trusted online gaming and Sports Betting platform in Bangladesh. We believe that protecting our users' privacy is one of our most important responsibilities. This Privacy Policy explains how joa99 collects, stores, uses, and safeguards your personal information.

This policy applies to the joa99 website, mobile app, and all related services. By using any joa99 service or creating an account, you are deemed to have accepted this Privacy Policy. If you disagree with any part of this policy, please refrain from using our services.

We comply with international data protection standards, and our Privacy Policy is regularly reviewed by independent third parties. Your trust is our greatest asset, and we are fully committed to upholding it.

2. What Information We Collect

Joa99 only collects information that is genuinely necessary to provide our services. Below is a detailed breakdown of what we collect:

Type of Information Example Reason for Collection
Identity Information Name, Date of Birth, NID Number KYC Verification & Age Confirmation
Contact Information Email, phone number Account Security & Communications
Financial Information Payment Method, Transaction History Deposit & Withdrawal Processing
Technical Information IP address, device type, browser Security Monitoring & Fraud Prevention
Usage Information Login Time, Game History, Bet Records Service Improvement & Responsible Gaming
Location Data Country, City (from IP) Legal Compliance & Service Restrictions
We never store your full payment card number or bank account PIN.

3. How We Collect Information

Joa99 collects information through several methods. We want you to be fully informed about each one:

  • Directly from You: You provide information directly when registering, completing KYC forms, contacting support, or participating in surveys.
  • Automatically: When you use our website or app, certain information is collected automatically through cookies and tracking technologies.
  • From Third Parties: Limited information is received from payment providers (Mobile Banking, Nagad, Rocket, etc.) and KYC verification services.
  • From Government Databases: Identity may be verified through government-approved methods for NID verification.

4. How Your Information Is Used

Your data is used only for the purposes listed below. We never use it for anything beyond these:

  • Creating and managing your account and verifying your identity.
  • Processing deposits, withdrawals, and other financial transactions.
  • Providing gaming services, bonuses, and promotions.
  • Ensuring platform security and preventing fraud.
  • Meeting legal obligations and producing reports for regulatory bodies.
  • Providing customer support and resolving your issues.
  • Running responsible gaming programs and preventing gambling addiction.
  • Improving platform quality and user experience.
  • Sending you relevant promotional messages with your consent.
You can opt out of promotional messages at any time. Simply contact our support team.

5. Who We Share Your Information With

Joa99 does not sell your information or share it with third parties for advertising purposes. However, limited data may be shared in the following circumstances:

  • Payment Provider: Necessary information is shared with Mobile Banking, Nagad, Rocket, or crypto providers to process transactions.
  • KYC Services: Specific information is shared with approved KYC providers for identity verification.
  • Legal Authorities: Data may be shared with government authorities where required by court order or legal obligation.
  • Game Provider: Limited technical data may be shared with game software providers to support game operations.
  • Anti-Fraud System: Certain data is processed with security providers to prevent fraud.

All third parties listed above operate under strict confidentiality agreements and are not permitted to use your data for any other purpose.

6. Cookie Policy

Cookies are small text files stored in your browser. joa99 uses the following types of cookies:

  • Essential Cookies: Essential for login sessions and security. These cannot be disabled.
  • Performance Cookies: Used to measure website performance and loading speed. Fully anonymous.
  • Functional Cookies: Used to remember your preferred language and settings.
  • Analytics Cookies: Used to analyze site usage and improve performance. You can turn this off.
You can delete or block non-essential cookies at any time through your browser settings.

7. Data Protection Measures

Joa99 uses industry-leading technology to keep your data secure. Our security infrastructure is regularly updated and audited.

  • All data is secured with 256-bit AES encryption.
  • All transmissions are encrypted using TLS 1.3 protocol.
  • Multi-layer firewall and intrusion detection system.
  • Regular penetration testing and security audits.
  • Data backup and disaster recovery planning.
  • Annual data protection training is mandatory for all staff.
Our staff will never ask for your password by phone or email. If anyone does, it is a scam.

8. Your Rights

As a joa99 user, you have the following rights over your own data:

Your Rights Over Your Data

Right of Access

You may request to know what information we hold about you.

Right to Rectification

You may request correction of any inaccurate or outdated information.

Right to Erasure

You may request deletion of your information under certain circumstances.

Right to Restrict Processing

You may request that we stop using your information for specific purposes.

Right to Portability

You may request a copy of your data in a standard, portable format.

Right to Object

You may object to the use of your information for marketing or profiling purposes.

To exercise any of these rights, contact our support team: [email protected] — We will respond within 30 days.

9. Data Retention Period

We only retain your data for as long as necessary. Retention periods vary depending on the type of information:

  • Account Information: For the duration of account activity and 5 years after closure (for legal compliance).
  • Transaction Records: Minimum 5 years (as required by Anti-Money Laundering legal obligations).
  • KYC Documents: 5 years after account closure.
  • Gaming History: Up to 3 years or until the dispute is resolved.
  • Cookie Data: Typically 30 days to 1 year (depending on cookie type).

Unless a legal obligation requires otherwise, data is automatically and securely deleted after the specified retention period.

10. Protection of Minors

Joa99's services are intended for users aged 18 and above. We do not knowingly collect any data from minors.

  • Age verification is carried out at the time of registration.
  • Age is verified as part of the KYC process.
  • If a user is found to be under 18 years of age, their account will be closed immediately.
If a parent or guardian believes their child is using joa99, please contact our support team immediately.

11. Policy Changes

Joa99 reserves the right to update this Privacy Policy as needed. When changes are made:

  • The updated policy will be published on the website, with the revision date noted at the top of the page.
  • Registered email addresses will be notified of any significant changes.
  • Continued use of the service after any changes will be considered your acceptance of the updated policy.
  • If you do not agree with the changes, you may request to close your account.

12. Contact

Contact us for any questions, complaints, or to exercise your rights regarding this Privacy Policy:

Our data privacy team takes every concern seriously and is committed to resolving issues promptly. Your privacy is our highest priority.

Play in a Safe and Trusted Environment at joa99

Joa99 is always on your side, committed to keeping your data safe. Join now and enjoy the best gaming experience in Bangladesh.

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